Online communities today are global by default. Whether you’re managing a Web3 project, a gaming guild, or a niche of interests, chances are your users don’t all speak the same language.

And yet, most moderation tools — and even most teams — aren’t built to handle multilingual conversations.

That’s a problem.

Here’s why translations matter for moderation:

• Scams don’t care about language barriers
  Malicious actors will post in whatever language gets past your mods. If your team can’t understand the message, it might slip through.

• Misunderstandings escalate faster across languages
  A simple disagreement can turn into a major issue when context is lost in translation.

• All users deserve clear answers
  Community isn’t just about support — it’s about inclusion. Everyone should feel like their questions matter, no matter the language they speak.

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How C12s solves this

At C12s, we built multilingual support into our AI from day one. That means:

• Real-time translation of community messages for moderators
• Translation of Staff announcements per user request
• AI-generated responses in the user’s native language
• Spam and scam detection that works across languages
• Sentiment analysis that understands cultural nuance

We believe language shouldn’t be a barrier to safety or belonging. Great moderation starts with understanding — and understanding starts with translation.

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Ready to moderate at a global scale?

👉 Join our Twitter community to learn more about how we’re using AI to empower moderators and build a thriving community.